The Consumer Protection (Distance Selling) Regulations 2000 allows you the consumer, a 7 working day cooling off period. If you wish to return the goods you have purchased from us we will gladly refund your money after receiving your return. Please notify us by writing within 7 days of purchase if you wish to refund your items.
Postage and packing:
Refunds will not include the cost of shipping and returns back to Red19 will be at the cost of the customer. Replacement products which need to be sent from us will require the payment of postage and packing.
Faulty goods:
Faulty Goods will be replaced after receiving your returned product (subject to availability), Cool and Collectable will not charge for any additional shipping from our stock depot.
